Standard - Parcel
Weight < 5kg
Delivery time of 2-7 working days
Owner - Parcel
Weight < 5kg
Delivery time of 1-2 business days
Owner & Cold Pack - Parcel
Weight < 5kg
Delivery time of 1-2 business days
Standard - Parcel
Weight < 2kg
Deadline of 7 working days .
Standard - Parcel
Weight > 2kg
Deadline of 10 working days .
General Conditions of Sale (GTC)
The order of products and the use of the functionalities of our website implies the acceptance of the general conditions mentioned below.
1.1. These general conditions of sale (the GCS) define the methods of conclusion and the terms and conditions of the Sales Contracts concluded between, on the one hand, Chocolats du Monde Sàrl, having its registered office at Rue Cingria 3, 125 Geneva, Switzerland and registered under the IDE number CHE-392.583.321 and, on the other hand, each of the customers (the Customers; Chocolats du Monde and the customers, together the Parties and, individually, a party) relating to products sold by Chocolats du Monde (products).
1.2. The T&Cs apply, subject to written agreement to the contrary, to any sale of the Products, in particular the following sales:
- sale of Products in one of the physical stores of Chocolats du Monde;
- sale of products via the ordering service available on the Chocolats du Monde website with delivery service (Sales with Delivery).
1.3. Chocolats du Monde reserves the right to modify or adapt the T&Cs at any time and without notice. The new T&Cs apply as soon as they are posted on the site. The Customer is therefore responsible for consulting the website and the T&Cs before placing an Order.
1.4 The Chocolats du Monde website is subject to conditions of use and data protection declarations already accepted by the Customer.
2.1. Sales Contracts are concluded subject to an offer (the Order) from a Customer and the acceptance of this Order by Chocolats du Monde (the Confirmation). Confirmation can take the form of a confirmation email or be given orally. The Confirmation may be accompanied by sales documentation (including invoice, receipt, digital confirmation, etc.).
2.2. The information appearing on the Site, in communications from Chocolats du Monde or in stores is given for information purposes and does not bind Chocolats du Monde. Such information should be considered as invitations to make an offer (to place an Order) which Chocolats du Monde may accept by sending a Confirmation. The absence of a response from Chocolats du Monde to an Order should not be understood as confirmation. In all cases, Chocolats du Monde reserves the right, at its discretion, to accept or refuse an Order.
2.3. If the Confirmation or the sales documentation differs from the Order, the Customer is deemed to accept the terms of the Confirmation if he does not expressly object to them.
3. Contract Documents
3.1. The Sales Contract consists of the following contractual documents, in descending order of priority:
- the command;
- The T&Cs in force at the time of the Order; And
- the confirmation;
- any other document incorporated into the Sales Contract by reference.
3.2. In case of contradiction between the documents of different hierarchy, the terms and conditions provided by the document of the highest level of priority will prevail.
4. Availability of products
4.1. As the products are artisanal, Chocolats du Monde reserves the right to limit the purchase quantities of certain products to allow as many of our customers as possible to benefit from them.
4.2. In the event of total or partial unavailability of a Product, the Customer will be informed by Chocolats du Monde as soon as possible. Chocolats du Monde cannot be held responsible for such unavailability and may terminate the Sales Contract, in whole or in part, in which case the corresponding time paid by the Customer will be refunded or a credit for a new purchase will be offered.
4.3. The illustrative images of the products may differ from the product delivered according to the variations of the producer, for which we are not responsible.
5.1. The prices are those indicated at the time of the order.
5.2. The prices are mentioned in Swiss francs or euros, net amounts, including VAT and subject to price adjustments by suppliers and/or significant variations in exchange rates.
5.3 Chocolats du Monde has the right to modify its prices for everyone. If applicable, the new price(s) will apply for Orders placed after the publication of the modification.
5.4 Chocolats du Monde has the right to modify its prices at any time. If applicable, the new price(s) will apply for Orders placed after the publication of the modification.
6. Products containing alcohol
6.1. Any sale of alcohol is prohibited to customers under the age of 18. When ordering alcohol, the customer agrees and confirms that he is authorized to place such an order.
7. Terms of payment
7.1. The Customer must pay by a means of payment accepted by Chocolats du Monde.
7.2. Payment is made in advance and online using a credit card or via Stripe, Twint or one of the third-party payment providers available when ordering. CHOCOLATS DU MONDE is not responsible for the technical failures of these payment tools.
7.3. All goods ordered will be delivered after receipt of payment.
8. Delivery and transport
8.1. The delivery costs for Switzerland are fixed and cost CHF 1.85.- per order regardless of the quantity. Delivery is made by La Poste (or a third party partner) within 5 working days by standard mail.
8.2. The preparation of the order is done within a maximum of 5 working days and the shipment is made by post in priority mail.
8.3. For delivery by priority mail, the delivery costs for Switzerland are fixed and cost CHF 9.- per order regardless of the quantity. Delivery is made by La Poste (or a third party partner) within 2 working days by standard mail.
8.4. Chocolats du Monde and its delivery partners do their utmost to respect the delivery dates which are provided for information purposes only. A delay does not constitute in any case a reason for cancellation of the Contract of Sale and does not give right to any compensation. If Chocolats du Monde or its third-party delivery partner is unable to honor a Sales Contract within the time allowed, Chocolats du Monde cannot be required to ensure delivery by other means. The Customer is not entitled to any compensation.
8.5. When Chocolats du Monde uses a delivery service by one of its third-party partners (Post Office, etc.), Chocolats du Monde's sole obligation is to deliver the product to said partner. Without prejudice to the exclusion of liability in article 10, Chocolats du Monde may transfer any rights, if transferable, against the third-party deliverer in the event of poor performance or late delivery. The transfer of risk occurs, in this case, when the Product is handed over to the partner.
8.6. When Chocolats du Monde provides the delivery service, it is obliged to deliver the Product to the agreed delivery address. The transfer of risk occurs, in this case, when the Product is deposited at the said address.
8.7. For orders outside Switzerland, Chocolats du Monde does not cover any customs fees, nor is it responsible for the legal restrictions specific to each country concerning certain specific products. Be sure to inquire beforehand.
8.8. The costs for the European Union are CHF 12.- for parcels up to two kilos and CHF 34.- for those up to five kilos.
8.9. Despite all our care in packaging our bars, Chocolats du Monde is not responsible for any damage related to transport conditions. Please let us know of any issues so that we can improve our collaboration with carriers.
8.10. In case of impossibility of delivery caused by the customer (wrong indication of address or other data), CHOCOLATS DU MONDE will in no way be held responsible.
8.11. No delivery can be made to a post office box and no shipment is made during periods of high heat to avoid the deterioration of the products during transport.
9. Return, exchange and control of goods
9.1. The goods are neither taken back nor exchanged.
9.2. The customer undertakes to check the goods upon receipt. Any complaint must be communicated immediately to Chocolats du Monde, otherwise the delivery will be considered as accepted and without defect.
9.3. For any non-conformity reported in time, Chocolats du Monde must, at its option, replace the Product with an identical Product (subject to available stocks) or issue a purchase voucher of the same value as the price paid by the Customer for the non-conforming Product.
10.1 To the fullest extent permitted by law, Chocolats du Monde excludes all liability relating to sales contracts, to any service provided by Chocolats du Monde or its auxiliaries, as well as to the site, for any direct and indirect damage (including any lost profits, loss of goodwill, business interruption, etc.).
10.2. Without prejudice to the foregoing and to the fullest extent permitted by law, any liability of Chocolats du Monde in connection with the performance of its contractual obligations under a Sales Contract is limited to the purchase price of the products purchased. under this contract.
10.3. The information and images contained on the site and/or displayed in stores and/or in communications from Chocolats du Monde are for informational purposes only and do not bind Chocolats du Monde. Chocolats du Monde excludes all liability in this respect.
11.1 Any provision of these GCS or of the Sales Contract which would be, in whole or in part, in contradiction with the applicable mandatory law will be severable, and any nullity, total or partial, of such a clause will not affect the validity of the rest of the clause in question, nor of the other clauses of these GCS or of the Sales Contract. If a provision of these GCS or of the Sales Contract proves to be ineffective in whole or in part, the Parties will replace it with a provision producing economic and legal effects as close as possible to those of the invalidated provision.
12. Use and protection of personal data
12.1. All personal data will be considered confidential. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order.
12.2. Unless a customer account is created, personal data will be erased after processing the order and in compliance with legal deadlines.
12.3. The electronic contact details indicated in the context of a customer account may be used to send you information on our chocolate products and events.
12.4. Anyone wishing to have their data erased and/or modified can do so via the personal account tool. For any other question related to the protection and management of data, we invite you to contact us .
The full data protection declaration is available under this link .
13. Applicable law and jurisdiction
3.1. All questions relating to the interpretation or execution of these general conditions of sale are within the jurisdiction of the ordinary courts of the Republic and canton of Geneva. Recourse to the Swiss Federal Court is reserved. The general conditions of sale are subject to Swiss law, excluding the rules of conflict of laws and the Vienna Convention (CISG).
Data protection declaration
1. Scope and purpose of processing personal data
This privacy statement tells you how we process data about you, whether when using our website or otherwise. We are responsible for the processing of your personal data and for the compatibility of their processing with the law in force. To do this, we comply with the applicable data protection regulations.
“Personal data” constitutes all individual information concerning the personal and material situation of an identified or identifiable natural person. This means that it is information that can be linked to your person and provide information about you. These data protection provisions also use the term "your data" for this purpose. The term "processing" means any handling of your data, in particular the collection, recording, management, use, transmission, disclosure or deletion of your data. Please note that the following indications can be adapted at any time. We therefore recommend that you consult this privacy statement regularly. Third-party websites accessible via our portal are not subject to the principles laid down here. We decline all responsibility for the respect of data protection by third-party sites.
that we collect and store when you visit our website, how we use this data and to whom we may pass it on, if applicable. You will also find information on the rights you have against us regarding the use of your data.
To. When visiting our website
If you use our website without providing further information, the web server technology we use automatically saves general technical navigation data in so-called log files. This includes, among other things, the IP address of the device used for the visit, data on the type of browser, the internet service provider and the operating system used, the pages of our website, the pages discharge/exit, date and duration of visit.
The purpose of collecting and processing this information is to enable the use of our website (connection), to ensure and strengthen the security and stability of our systems and our offers, to analyze the use of our offers and services, to collect general demographic information and to optimize our internet offer (in particular but not limited to product improvement, marketing measures, targeted advertising etc.), as well as to obtain internal statistics. The user is then not identified. Likewise, there is in principle no link between this information collected automatically and the personal data stored with us. However, there may be an exception to this rule of principle if you already have a registered user account on one of our portals.
b. When opening a user account
Your registration, as well as the creation of a user account, may be required for the use of personalized services or access to protected areas, or for the processing of requests and the management of your orders. It is then necessary that you provide certain personal data. This includes for example,
– your e-mail address which can also be used as a user name,
– a password as well as other data, if necessary, depending on the context and the offer, such as
– the surname and first name
– the address (full postal address, postcode, locality, country, access code for deliverers)
- phone number
- the birth date
– information relating to subscription newsletters or other advertisements
– preferred language
In addition to the data marked as mandatory for the use of our services, you can freely provide and store other personal data.
We use the data for the provision and management of our website, for the plausibility check of the data provided, i.e. for the justification, the structure of the content, the realization and the modification of the contractual relations concluded with you concerning your user account, as well as in the case of paid services for proper invoicing.
By confirming the entry and transfer of data relating to your user account during registration, you guarantee the accuracy of the data you have entered.
vs. When using the website as a registered user
When using the website by a registered user, we collect data for statistical purposes in order to allow the proper functioning of the portal and to analyze, optimize and personalize the use of our offers and services. We thus collect data relating to your use of our website, in particular which functions you use, which advertisements you view and how you notice them.
d. During a purchase / during the acquisition of a paid service
If you buy a product on our site, or a paying service, certain data such as for example the surname and first name, the address (full postal address, postcode, town, country) and possibly other data, must be provided. as we need it for the performance of the contract concluded with you. If you choose for the purchase of a product or a paying service an online payment option such as for example a credit card or PayPal, the payment takes place via the online payment system of the supplier concerned. The processing of personal and payment data is carried out directly, in this case via the provider of the relevant payment system. We do not know or store your payment details. The data protection provisions of each provider of an online payment system apply additionally.
Insofar as you are registered and have a user account, we can save your data in your user account for the next purchase / concluded contract.
In any case, we store all information relating to your current and past purchases and concluded contracts, i.e. products, services, number of products and services per purchase, and payment amount. We are permitted to use this information for marketing and analytical purposes.
e. when participating in games, contests (events)
We use the data you have provided to organize and carry out events as well as to inform the winners and/or communicate their names on our website, by means of direct communications or via social networks. If you have given us permission, we are entitled to use your data in accordance with numbers 2 and 4 and to pass them on in accordance with number 3.
2. Direct marketing and online advertising
Following your registration or your order as a guest on our website, we may also use your personal data for personalized advertising purposes. This concerns both the personalization of advertising by e-mail such as e-mails containing general information or of an advertising nature (newsletter), by telephone, post, fax, text messages, picture messages as well as via instant messaging services that the provision of personalized content and advertisements on our website. To this end, we can automatically analyze the information relating to your behavior on our website as a user that is brought to our attention, in order to prevent you from receiving inappropriate advertising. You can consult these treatments in paragraph 4.
By creating a user account, in principle you automatically subscribe to our newsletter and your e-mail address can then also be used for our own advertisements until you unsubscribe from the respective newsletter. You will find at the end of each email we send a link allowing you to unsubscribe from the newsletter at any time.
You can also unsubscribe from the newsletter at any time by sending a message to email@example.com. Unsubscribing is possible at any time.
We are entitled to commission third parties for the technical processing of advertising measures and for our own advertising and to pass on your data for this purpose (see section 3 below).
3. Transmission of data to third parties
We work with or commission other companies or persons to process and store data. They may obtain access to your personal or usage data, but only insofar as this is necessary for the performance of their tasks.
We may use and pass on the information you have provided and the personal data about you or your user account that we have collected as part of the usage measurements carried out in accordance with ch. 1 above, with a view to the evaluation, improvement and organization in accordance with
needs of our services and the services of related companies, and for personalization and marketing purposes. Data processing by other companies is described in point 4 below.
The transmission of data to affiliated companies takes place in principle with anonymized data, i.e. it is no longer possible, without collecting additional information, to link you to this data. We ensure, contractually and by means of technical and organizational measures, that it is no longer possible to identify individuals.
In addition, we pass on your data to third parties insofar as this is necessary for the execution of the contract. For this purpose, we may pass on the required data to transport companies, banks and other service providers. These service providers use your data exclusively for order processing and not for any other purpose. Insofar as this is necessary for the purposes mentioned in the first sentence, the data may also be transmitted abroad, for example to deliver goods. Further information on data transmission abroad can be found under number 5.
The personal data concerning you that you make available to us is neither sold, nor rented, nor exchanged. With the exception of the transmissions described above, we transmit your personal data only if you have expressly consented to it, if there is a legal obligation to do so or if we need to do so to enforce our rights, in particular those arising from the contractual relationship.
In the event of a sale, merger or other reorganization of some or all of the assets of our business, personal data may be transferred, sold or otherwise shared with third parties as part of such transaction or reorganization.
4. Processing of your personal data for marketing and analysis purposes
We aim to continuously improve the offers that are offered, to structure them according to needs and in a more secure way.
To this end, various analysis tools may be put in place to link the user-specific data, future and past, available to us and analyze, aggregate, pseudonymize and anonymize the behavior of users at the level of the whole of our offers. In order to update our database, we may use publicly available data or data from third-party providers. The results from your use of our services may be used and evaluated in the analysis of user behavior by other participating companies. This data processing is primarily based on pseudonymized or anonymized data. Its purpose is in particular to send you or display on our website anonymized advertising in accordance with number 2 as well as to improve the security of our website.
5. Transmission of personal data abroad
We are entitled to pass on your personal data to third-party companies (commissioned service providers) located abroad, as long as this is appropriate for the data processing described in this data protection declaration. These are subject to the data protection obligation to the same extent as we are. If the level of data protection in a country does not correspond to that of Switzerland, we ensure by means of contracts that the protection of your personal data corresponds to the level of protection in Switzerland. To do this, we use one or more of the following measures:
- by concluding EU standard contractual clauses with commissioned service providers, cf. https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
- by ensuring that the commissioned service providers are Swiss-US or EU-US PrivacyShield certified (insofar as the recipient of the data is headquartered in the USA or if the data is stored there), cf. https://www.privacyshield.gov/
- by the presence of Binding Corporate Rules (BCR) recognized by a European data protection authority among the mandated service providers, cf. https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/binding-corporate-rules_en
6. Right to information, rectification, deletion or in the event of a complaint
You have the right to invoke your data protection rights at any time and to demand information about the personal data concerning you that we process. You can also have your personal data rectified, blocked or deleted at any time by informing us in writing and providing proof of your identity at the following address:
We reserve the right to correspond with you on this matter.
Please note that we are obliged to partly retain your personal data within the framework of our legal and contractual retention obligations (e.g. for billing purposes) even after your request for blocking or deletion and in this case only block your personal data to the extent necessary. In addition, deletion of your personal data may have the effect of preventing you from continuing to acquire or use the services you have registered. Under certain conditions, you can ask us to transmit to you or to a third party designated by you, your personal data in a common format.
You can object at any time to the processing of your data for marketing and advertising purposes as well as the transmission of your data according to numbers 2 and 4 by e-mail.
Such an objection does not completely exclude the collection of personal data. Under the following link you can prevent the collection of your usage data. The objection only excludes that collected personal data be processed in a non-anonymized manner for marketing purposes as well as transmitted to other companies for this purpose and processed by them. Completely excluding or, at least, reducing the collection of personal data requires carrying out the steps mentioned in number 8 regarding the deactivation of cookies. This may have the effect of preventing you from using the services you have ordered. Furthermore, you have the right to take action against the data processing with the competent supervisory authorities. You can do this with the supervisory authority of your place of residence, place of work or the location of the alleged data protection breach.
7. Duration of retention of your personal data
We only keep your data for the legal or necessary duration of the processing. During analyses, we save your data only until the end of the process. If we store your data on the basis of a contractual relationship with you, we will only store it for the duration of this relationship and at the most for the limitation periods of any claims in our favor or if the law or contractual provisions so require. foresee.
8. Data Security
We use appropriate technical and organizational security measures to protect your personal data stored with us against unintentional, illegitimate and unauthorized manipulation, deletion, modification, access, transmission or use and against total or partial loss. Our security measures are continuously adapted and improved according to technological progress. We decline any responsibility in the event of loss of data or communication of these to third parties and their use by them.
If you register with us as a user, access to your user account is only possible with your personal password. We recommend that you always treat payment and access information confidentially and close the browser window when you have interrupted communication with us, especially when using a common computer.
We also take internal data protection very seriously. Our employees and those of the service providers we have appointed are bound by secrecy and compliance with legal data protection provisions.
Cookies help us to better organize your visit to our website to make it easier, more pleasant and more relevant. Cookies are files containing information that the internet browser automatically saves on your computer's hard drive when you visit our website.
Cookies do not damage your computer's hard drive, nor do they transmit users' personal data to us.
Our website can in principle be used even without cookies, however some functions may be limited.
10. Tracking and analysis tools
The use of our digital offers is additionally measured and analyzed by various technical systems, mainly from third-party providers such as Google Analytics. These measurements can be made anonymously or not. It is then possible that the data collected will be transmitted to third parties for processing by us or by third-party providers of these technical systems for processing. The most widely used analysis tool is Google Analytics, a service of Google Inc. Thus, the collected data can in principle be transmitted to a Google server in the United States, but the IP addresses are anonymized by an ad process. -hoc so that no association is possible. Thus Google will not be able to associate the IP address transmitted by your browser as part of Google Analytics with other data it has about you. It is possible to oppose the collection and processing of this data by Google Analytics by installing an opt-out cookie which prevents the future collection of your data when browsing this website: https://tools.google .com/dlpage/gaoptout?hl=en
11. Plug-ins and other integrations of offers from third parties
Our digital offers are connected in various ways with functions and systems of third parties, for example through the integration of plug-ins from third-party social networks such as Facebook, Google Plus and Twitter.
If you have a user account with these third parties, they may also be able to measure and analyze your use of our digital offerings. Further personal data such as IP address, personal browser settings and other settings may then be transmitted to these third parties and stored by them. When you use a social media connection service such as Facebook Connect, the provider may send us personal data such as name, e-mail address and profile picture, which are stored with the provider. We have no control over the use of such personal data collected by third parties and accept no liability.
12. Legal bases
We only process your personal data within the framework of the data processing principles and if there is a legal basis. This legal basis exists during the preparation and execution of our contract.
In addition, it is in our interest to constantly improve our offers, to adapt them to your needs and to display advertising that is of interest to you. This is necessary to continue to develop and finance our offers and to guarantee their security. We therefore assume that our interests prevail. If you have consented to the processing of your data, this is valid.
If you have any questions relating to data protection on our website, if you wish to obtain information or request the deletion of your data, please contact us by sending an e-mail to the following address: info @chocolatsdumonde.ch
14. Update and changes to data protection provisions
The development of our website or the implementation of new technologies may make it necessary to modify these data protection provisions. Each important modification of these provisions is communicated to registered users by e-mail to the address indicated during registration or by means of a corresponding mention placed in an appropriate manner after connection to the user account.
You can also view the data protection provisions currently in force on our website at any time.
The original privacy statement is in French. The translated versions are intended to facilitate better understanding. In case of discrepancies, the French text prevails.
© ChocolatsduMonde.ch - Updated on 01.02.2023